RPL Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour pre-order haul and dump truck operations

haul and dump truck operations RIIPEO201E Conduct conveyor operations RIISAM205E Cut

Core units CHCDIV001 Work with diverse people HLTPOP005 Work in a population health context HLTAAP001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCDE001 Support participative planning processes CHCCDE004 Implement participation and engagement strategies CHCEDU008 Share health information CHCGRP001 Support group activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC311 Work together in the financial services industry Elective Units BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBXCM301 Engage in workplace communication FNSACM312 Reconcile financial transactions FNSASIC311 Establish client relationship and analyse needs BSBAUD412 Work within compliance frameworks BSBDAT201 Collect and record data BSBFIN302 Maintain financial records BSBINS302 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMGT001 Develop

manage and maintain quality systems for food processing FBPFSY4001 Supervise and maintain a food safety plan FBPFSY5001 Develop a HACCP-based food safety plan FBPTEC4007 Describe and analyse data using mathematical principles MSL975038 Conduct sensory analysis MSMENV472 Implement and monitor environmentally sustainable work practices Elective units FBPFST5003 Construct a process control chart for a food processing operation FBPFST5004 Specify and monitor the nutritional value of processed food FBPFST5007 Monitor the development and implementation of a food QA system FBPFST5008 Develop a new food product FBPFST5009 Implement and review the processing of market milk and related products FBPFST5010 Implement and review the preparation of milk for processing FBPFST5011 Implement and review the processing of chocolate and sugar-panned products FBPFST5012 Implement and review the processing of aerated confectioneries FBPFST5013 Implement and review the production of gums and jellies * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour pre-order haul and dump truck operationsOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information