Training and Assessment Strategy-PSPSS00040 Government Investigations Skill Set FNS literacy and numeracy skills *

literacy and numeracy skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTICT213 Use computer operating systems and hardware ICTICT214 Operate application software packages ICTSAS213 Maintain ICT system integrity (c) ICTSAS310 Install

and assemble engineering components MEM05037 Perform geometric development MEM08007 Control surface finish production and finished product quality MEM08009 Make up solutions MEM08011 Prepare surfaces using solvents and/or mechanical means MEM08014 Apply protective coatings (basic) MEM09003 Prepare basic engineering drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

procure and store construction materials for building and construction projects CPCSUS4002 Use building science principles to construct energy efficient buildings BSBPMG422 Apply project quality management techniques CPCCBC4013 Prepare and evaluate tender documentation CPCCBC4052 Lead and manage teams in the building and construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-PSPSS00040 Government Investigations Skill Set FNS literacy and numeracy skills *You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.