SCORM Compliant Package-CHCDIS005 Develop and provide person-centred service responses Course communicate and search securely on

communicate and search securely on the internet Group B ICTICT203 Operate application software packages Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

locate and protect underground services RIICCM203D Read and interpret plans and job specifications RIICOM201D Communicate in the workplace RIIIMG301D Maintain site records RIIRIS301E Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures RIIWHS202D Enter and work in confined spaces Elective units RIICCM205E Carry out manual excavation RIICCM206D Support plant operations RIICCM207D Spread and compact materials manually RIICCM208D Carry out basic levelling RIICCM210D Install trench support RIICCM302 Track directional boring operations RIICCM303 Conduct vacuum excavations RIICTT301E Conduct fluid assisted directional boring RIICTT303E Control micro tunnelling and pipe-jacking operations RIICTT309E Install slip lining in existing pipeline systems RIIHAN301E Operate elevating work platform RIIHAN307E Operate a vehicle loading crane RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIISAM203D Use hand and power tools RIISAM204D Operate small plant and equipment RIIWMG203D Drain and dewater civil construction site RIICRC203D Install sub-soil drainage * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry CPCCCA2002 Use carpentry tools and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

services and assets CPCCLDG3001 Licence to perform dogging CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCWHS2001 Apply WHS requirements

SCORM Compliant Package-CHCDIS005 Develop and provide person-centred service responses Course communicate and search securely on* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.