SCORM Compliant Package-BSBINN301 Promote innovation in a team environment Class Activity Book Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

negotiate and refine a design brief MSFFDM5008 Evaluate design proposals and concepts MSFFDM5009 Generate and transfer complex computer-aided drawings and specifications MSFFDM5012 Research

young people and families CHCPRT030 Build professional practice and sectoral expertise CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs HLTWHS003 Maintain work health and safety Electives CHCCCS003 Increase the safety of individuals at risk of suicide CHCDIS019 Provide person-centred services to people with disability with complex needs CHCFAM003 Support people to improve relationships CHCFAM004 Facilitate changeovers CHCFAM005 Facilitate and monitor contact CHCMGT005 Facilitate workplace debriefing and support processes CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAWHS405 Provide a safe performing arts environment for children CUADTM412 Promote the physical and emotional wellbeing of children in performing arts * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units BSBTEC201 Use business software applications ICTICT219 Interact and resolve queries with ICT clients ICTICT314 Connect internal hardware components (c) ICTSAS308 Run standard diagnostic tests (c) ICTICT303 Connect internal hardware components ICTICT310 Identify and use industry specific technologies * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBINN301 Promote innovation in a team environment Class Activity Book Core units SITXCCS015 Enhance customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.