Learner Guide-CUADES412 Interpret and respond to a design brief Training and Assessment Strategy aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FSKLRG004 Use short and simple strategies for work-related learning Elective units FSKNUM007 Use simple data for work FSKLRG007 Use strategies to identify job opportunities FSKNUM003 Use whole numbers and halves for work FSKNUM004 Locate

Core units BSBCRT601 Research and apply concepts and theories of creativity CUAACD601 Extend professional expertise with drawing and other visual representation tools CUAPPR505 Establish and maintain safe creative practice CUAPPR601 Originate a body of independent creative work CUAPPR603 Engage in the business of creative practice CUAPPR604 Publicly present a body of own creative work CUARES602 Extend cultural research expertise Elective Units BSBCRT501 Originate and develop concepts BSBDES501 Implement design solutions BSBDES502 Establish

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR011 Install basic ancillary electrical systems and components AURLTD008 Replace and refit vehicle steering

Units of competency CPCCBC5007B Administer the legal obligations of a building or construction contractor CPCCBC5018A Apply structural principles to the construction of medium rise buildings CPCCBC5003A Supervise the planning of on-site medium rise building or construction work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-CUADES412 Interpret and respond to a design brief Training and Assessment Strategy aggressive or abusive customers SIRXCEG006Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce