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Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)
configure and test network security Group B ICTSAS426 Locate and troubleshoot ICT equipment
negotiate and refine a design brief MSFFDM5008 Evaluate design proposals and concepts MSFFDM5009 Generate and transfer complex computer-aided drawings and specifications MSFFDM5012 Research
procedures and programs CUAIND413 Communicate effectively with arts professionals Elective units BSBCMM411 Make presentations BSBCRT311 Apply critical thinking skills in a team environment BSBCRT412 Articulate
RPL Kit-BSB51615 Diploma of Quality Auditing UEE Core units BSBINS301 Develop andOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information
